1. Introduction

Mindwell Therapy PLLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information related to phone calls and text messaging services provided through Telzio and IntakeQ. By using our services, you agree to the terms outlined in this policy.

2. Data Collection

When you use our phone and messaging services, we may collect the following information:

• Caller ID and phone numbers involved in the communication.

• Call metadata (date, time, duration, and routing information).

• Text message content and timestamps.

• Any additional information you provide during the communication.

• Your opt-in and opt-out preferences for SMS messaging.

Mindwell Therapy PLLC stores phone numbers securely in IntakeQ, our Electronic Health Records (EHR) system. These phone numbers are used solely for the purpose of communication regarding your therapy services. We do not save phone numbers on any personal devices. All phone communications are conducted through Telzio, a HIPAA-compliant service.

3. Data Use

We use the collected data to:

• Facilitate phone and text communication with clients regarding therapy sessions.

• Send appointment reminders via our EHR system, IntakeQ, either through SMS or email.

• Ensure compliance with legal and regulatory requirements.

4. Consent and Opt-In Process

• Clients must explicitly opt in to receive SMS messages by messaging YES to our number (817-618-1989).

• Clients can opt out at any time by replying STOP to cease further messages.

• For assistance, clients can message HELP or contact us directly via info@mindwelltherapy.org.

• Clients are informed that "Message and data rates may apply," "Message frequency may vary," and they can "text HELP for support or more information and STOP to unsubscribe at any time."

• Consent to receive text messages is not a condition for receiving therapy services.

5. Data Sharing

We do not share your personal information with third parties, except in the following circumstances:

• When required by law or legal process (e.g., subpoenas, court orders).

• With service providers who assist in delivering our services, such as Telzio and IntakeQ, under strict confidentiality agreements and HIPAA compliance.

• With your explicit consent.

6. Data Protection & Security

• We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or loss.

• Phone numbers are stored securely in IntakeQ (our EHR) and are not saved on any personal phones or external devices.

• Telzio and IntakeQ are HIPAA-compliant platforms, ensuring the highest level of data protection.

• While we take extensive security precautions, no method of data transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

• Phone numbers and communication logs are stored in our EHR (IntakeQ) for record-keeping purposes.

• We retain data only as long as necessary for business operations or as required by law.

• Once no longer needed, data is securely deleted following HIPAA guidelines.

8. User Rights

You have the right to:

• Access, update, or request deletion of your personal data.

• Withdraw consent for SMS messaging at any time by replying STOP or contacting us at info@mindwelltherapy.org.

• Request information about how your data is stored and used.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of the revised policy.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Mindwell Therapy PLLC
Email: info@mindwelltherapy.org
Phone: 817-618-1989​